An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally.
A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
An independent, non-profit volunteer organization, represents and informs consumers and advocates action on their behalf to improve the quality of life.
Devoted to research and teaching about the relationships between business, government and society. Includes links to newsletters and journals, programs and meetings, syllabi for university courses.
